Refund policy

Returns & Exchanges

We want you to love your Birdie & Lace pieces 💛
If something isn’t quite right, here’s how returns, exchanges and store credit work.

Returns (Full-Price Items)

We accept returns on full-price items within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unused, and in original condition

  • Tags must still be attached

  • Proof of purchase is required

Please contact us before returning your item so we can assist you.

Refunds (Full-Price Items)

Once your return is received and inspected, we’ll email you to confirm approval.

If approved, your refund will be processed back to your original payment method.
Please allow a few business days for the funds to appear, depending on your bank or card provider.

Sale Items & Store Credit

Sale items are not eligible for refunds or returns for change of mind.
If a product is faulty, you may be eligible for a store credit. 
If you’re unsure about sizing or fit before purchasing a sale item, please reach out — we’re always happy to help before you buy.

Exchanges

We’re happy to offer exchanges if:

  • Your item arrives faulty or damaged, or

  • You received the incorrect item or size

Please email us at birdieandlace@gmail.com and we’ll organise the next steps.

Return Shipping

Return parcels should be sent to:

Birdie & Lace
55B Kariboe Street
Biloela QLD 4715
Australia

  • Return shipping costs are the responsibility of the customer

  • Shipping costs are non-refundable

  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items

Missing or Delayed Refunds or Credit

If you’re waiting on a refund or store credit:

  1. Check your bank account or email (for gift card delivery)

  2. Contact your card provider or bank (processing times can vary)

If you still need help, please email us at birdieandlace@gmail.com — we’re always here to help.